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Customer Satisfaction
Extra care is taken with all products. If you are not satisfied with your purchase upon arrival, please notify us immediately and we will correct the situation.

How can I make a change or cancel my order?
To make a change or cancel your order, please contact Customer Service. Your change or cancellation must be placed at least 24 hours in advance of the shipping date. Orders cannot be cancelled or changed on the day they are shipped.  Returns will not be accepted without a Return Authorization number. Please include the reason for returning the item with your return. Please retain your packing slip. Packing slips are required for all order adjustments and returns. Call Customer Service before shipping your return to receive your Return Authorization number.

How do I return a product I no longer want?
If for any reason you are not satisfied with your purchase simply return it within 30 days of receipt to receive store credit. Items must be shipped to Castella Marketplace.com by ground UPS or US Postal Service and insured for the purchase value of the item. Shipping costs will not be refunded. Please return merchandise in original shipping box.

How do I return a defective product?
Castella Marketplace.com  only sells merchandise we stand by. It is possible, however that an item purchased may not be perfect. You may exchange defective items within 30 days of purchase. All returns must be accompanied by a packing slip. All defective claims beyond thirty days must be handled directly by you with the manufacturer's service representative. Items must be shipped back by ground UPS or US Postal Service and insured for the purchase value of the item. Shipping costs will be refunded. Please return merchandise in the original shipping box.
 
What if my merchandise arrives damaged?
If you receive a damaged or broken item, please call our Customer Service Department immediately to receive a Return Authorization number. No refunds will be issued if complaint is not filed within 24 hours of receiving merchandise. Retain the shipping box until the return has been processed.
 
Can I return a gift I've received?
Any items received as gifts can be returned for store credit only. Contact Customer Service for assistance.

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